Testimonials – Alpha Parking

CONSULTANCY TESTIMONIALS

“Working with Alpha Parking on the review of Merton Abbey Mills car park was extremely valuable. Their team provided clear, practical recommendations that balanced the need for more parking spaces with improved safety and accessibility. They helped us identify opportunities to optimise layout, ease congestion and plan for future needs such as EV charging. The review has given us a clear roadmap to enhance the site for visitors, businesses and the wider community.”
Senior Asset Manager, Merton Abbey Mills

“Alpha Parking conducted a thorough and insightful review of all 28 council owned car parks across Barnsley town and outer areas. Their team combined detailed on-site surveys with in depth analysis, providing us with a clear understanding of current parking conditions and future demand. The recommendations were practical, well-researched and presented in a professional report, followed by a virtual presentation to our senior members. Their expertise, professionalism and attention to detail made the process seamless and extremely valuable to our planning efforts.”
Environment & Transport, Barnsley Council

“Alpha Parking conducted a comprehensive review of our on-street Parking Attendants and Notice Processing telephone operations. Their team assessed staff scheduling, operational efficiency, and customer interactions, providing clear insights into both strengths and areas for improvement. The review highlighted the professionalism and helpfulness of our Parking Attendants and offered practical recommendations for enhancing our Notice Processing service. The findings will directly inform strategic improvements, helping us deliver a more consistent and efficient service to the public.”
Community Support & Enforcement, Perth & Kinross Council

SURVEY TESTIMONIALS

“Alpha Parking provided exactly the evidence we needed to support our planning application. Their detailed parking stress survey gave us a clear picture of local parking capacity and demand, with professional reporting that addressed council requirements. The team’s thorough approach and clear presentation of findings made the process smooth and gave us the confidence to move forward with our application.”
Twinkle Star Children’s Home

“Working with Alpha Parking has been a game changer for managing traffic at the Epping Forest Retail Park. Their team conducted a thorough survey of traffic flow and car park usage, identifying key issues and providing clear, actionable recommendations. The report they delivered was comprehensive and insightful. Thanks to Alpha Parking’s expertise, we now have a plan to increase capacity, improve traffic flow and enhance the overall experience for visitors and local businesses alike. Their professionalism and practical approach made the process seamless and we couldn’t be happier with the outcome.”
Langston Road Retail Park, Epping Forest District Council

TRAINING TESTIMONIALS

“The training was excellent in every aspect. I learned more than I already knew. Such a knowledgeable trainer, there isn’t much he doesn’t know! He covered everything thoroughly. Thank you, you were amazing and a real credit to Alpha Parking.”
Supervisor & Team Leader, Plymouth City Council

“The training was excellent throughout. I gained a much deeper understanding of legislation, abbreviations, and my role. Our trainer was welcoming, friendly and extremely knowledgeable. She quickly identified where we needed repetition, especially around legislation and created a supportive environment where we felt comfortable asking questions multiple times without judgment. The handouts were also an invaluable reference for both the course and future refreshers.”
Parking Appeals Technician, Coventry City Council

“The training was fantastic, engaging, informative and easy to digest. I learned so much about the different codes, the history of parking enforcement and its importance. The trainer kept things light with a touch of humour, which made the course both enjoyable and memorable. A+++ experience”
Civil Enforcement Officer, King’s Lynn and West Norfolk County Council

“The course was excellent. The trainer was completely engaging, full of knowledge and enthusiasm and ensured everyone was heard. I really enjoyed the training, found the visual prompts and reminders very useful, and came away feeling I had learned a lot.”
Business Support Officer, Bath and North East Somerset Council

OTHER TESTIMONIALS

Parking Services Officer, City of Lincoln Council

“By conducting mystery shopping we gained an insight into the performance of our front-line parking staff and were able to review the processes put in place and to evaluate whether any changes were necessary”

Principal Engineer, Barnsley Metropolitan Borough Council

“Alpha has delivered an all round excellent service and the staff are exceptionally knowledgeable about every aspect of parking. With constant support and their friendly manner it makes it all the more enjoyable to work with them”

Parking Operations Manager, East Sussex County Council

“Would you please express my thanks and those of the Council to your team who worked tirelessly throughout the week in providing a helpful and friendly service to the public. Alpha Parking and the Council team members blended well together and although very tiring and at times stressful, it was an enjoyable experience”

Parking and Enforcement Manager, Doncaster M.B.C

“I feel that you would be hard pressed to find their quality, professionalism and knowledge elsewhere within the parking industry”

Travel Operations Manager, First and Last Impressions, BAA Heathrow

“Alpha Parking’s TRO Bureau Service is efficient, reliable and cost effective. By drafting and advertising all orders they removed the stress from organising road closures at Heathrow”

Parking Manager, Warwickshire County Council

“Alpha staff are extremely knowledgeable about ParkMap and have provided us with constant support and advice on how to run our system effectively. Their training is of the highest standard and I would recommend it to all staff who use the system”

Senior Engineer, Traffic Management, Sefton MBC

“The staff of Alpha Parking are most knowledgeable about parking legislation. There does not appear to be any gaps in their knowledge; add this to their friendly and approachable manner, I would not hesitate to use their services again.”

Parking Manager, Gloucestershire County Council

“The knowledge and professionalism of Alpha staff is of a very high standard. Their courses consistently deliver and they are always available to offer advice and support in this complex area”